The Customer Journey
Follow our 6-step journey: Receive your welcome package, place cards, engage guests, capture emails, boost referrals, and encourage return visits. Enhance guest experience and loyalty with BackAgain!
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RECEIVE YOUR WELCOME PACKAGE
Upon signing up, you’ll receive a package containing a month’s supply of beautifully designed cards and business cards. Each card is equipped with QR codes for easy guest engagement.
STRATEGIC PLACEMENT
Place these cards and business cards strategically throughout your apartment, villa, or guesthouse. The business cards provide guests with referral and discount codes, while the cards offer a sneak peek of local attractions and practical information about the property and area. The QR codes direct guests to your website.
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GUEST ENGAGEMENT
Your guests interact with the QR codes, leading them to your website. At this stage, we capture their contact details, such as email addresses, and encourage them to become website members, joining our community.
REFERRAL SYSTEM PARTICIPATION
Guests engage with the referral system, sharing their unique codes with friends and family to earn discounts and incentives. This helps attract new guests and boosts direct bookings.
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CONTINUED ENGAGEMENT
We keep your guests engaged through email and website content, encouraging them to return to your property. Our approach is subtle, appealing to the nostalgia and fond memories of their stay rather than using pushy sales tactics.
GUEST RETURNS
Your guests, now feeling connected and valued, are more likely to return to your property. The cycle continues, fostering loyalty and increasing your direct bookings over time.
Why These Resources are Essential
Maximize Direct Bookings:
Our custom cards and leaflets are designed to redirect guests from third-party platforms like Airbnb and Booking.com directly to your website. This shift allows you to build a direct relationship with your guests, bypassing high commission fees and ensuring you retain more of your hard-earned income.
Each card features a QR code that introduces guests to exclusive referrals, discounts, and essential content for their stay. From must-visit spots and top dining recommendations to detailed travel directions, your guests will have everything they need at their fingertips.
Engage with QR Codes:
Build a Loyal Community:
Once guests are on your website, we can seamlessly integrate them into your community. Through newsletters, email marketing, and engaging blog content, you'll keep them informed, connected, and coming back.
Once guests are on your website, we can seamlessly integrate them into your community. Through newsletters, email marketing, and engaging blog content, you'll keep them informed, connected, and coming back.